Job Description

- Follow alarm handling and escalation procedures where a fault is report to Front Office Operator in Charge, so ensure the shortest possible reaction and remedy times applicable to specific fault categories, - Perform Second line support for the related Network element (BSC & RNC ). Provide Remote support to all FMs team if required. - Ensure 2nd line Trouble ticket management, fault diagnosis, remote fault resolution, management and control. - Follow the integration of the new elements (site level , BSC & RNC) in the live network, receive the Work order (WO) check and execute.