Job Description
The key Responsibilities:
- Follow alarm handling and escalation procedures where a fault is report to Front Office Operator in Charge, so ensure the shortest possible reaction and remedy times applicable to specific fault categories, and attain the required service levels.
- Perform 2nd line support for the related Mobile Network elements 2G, 3G & 4G (BSS, NSS, Transmission, core …). Provide Remote support to all FMs team if required.
- Ensure 2nd line trouble ticket management, fault diagnosis, remote fault resolution, management and control.
- Follow the integration of the new elements (2G, 3G & 4G) in the live network, receive the Work Order (WO), check and execute.