نقش اول کیفیت

منتشر شده 4 سال پیش

Job Description

The key Responsibilities: - Follow alarm handling and escalation procedures where a fault is report to Front Office Operator in Charge, so ensure the shortest possible reaction and remedy times applicable to specific fault categories, and attain the required service levels. - Perform 2nd line support for the related Mobile Network elements 2G, 3G & 4G (BSS, NSS, Transmission, core …). Provide Remote support to all FMs team if required. - Ensure 2nd line trouble ticket management, fault diagnosis, remote fault resolution, management and control. - Follow the integration of the new elements (2G, 3G & 4G) in the live network, receive the Work Order (WO), check and execute.

Requirements

Qualifications: - Bachelor’s degree in Telecommunications or Computer Science. - 4 years in operating modern cellular telecommunications systems, preferably GSM & UMTS. - Supplier specific hardware knowledge. - Thorough knowledge and extensive practical, supplier specific experience in the area of BSS.

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