کارشناس پشتیبانی و خدمات پس از فروش

بادبادک هفت آسمان

بیش از یک ماه منتشر شده

Job Description

- Creating a portfolio of client accounts and monitoring the ongoing activities related to them - Developing a comprehensive recognition of the client’s demand and duplicate the demands for the marketing team - Creating a portfolio for client accounts and monitoring the ongoing activities - Managing, reviewing progress and delivery items for projects - Creating charts and suitable follow-up plans for each account in concern of Customers - Regularly follow up and check the status of the assigned project to make sure tasks are being done smoothly - Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients - Communicating with different department in order to implement the smoother transition between projects and customers - Preparing precise brief - Providing periodic reports of projects - Conducting meetings with the clients - Creating a proper customer relationship - Defining opportunities and threats of clients - Accurate Transfer of clients’ needs to departments - Monitor customer's needs, commercial trends, market situation, and competitor's activities - Arranging and compiling the terms and conditions of sellers contracts - Managing communications between key sellers and internal teams - Analyzing past sales patterns to anticipate trends in consumer buying pattern

Requirements

- Familiar with marketing - Relevant working experience in Customer Support and Clients Affairs is a plus -The related field of Education / Account Management and relevant degrees are a plus - Good communication with the client - At least 2 years' experience in Field sales & marketing (Preferred IT) - Good negotiation skill - Good organizational and planning skills - The ability to work under pressure and to deadlines - Self-motivated and well organized - Computer Skills: MS Office - Project Management - Familiar with CRM is an Advantage - Familiar with IT, payment equipment, and concepts is an advantage - Advanced English Language - Ideal Age Range: 23 - 35

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