Job Description
● Prepare and implement necessary programs to install machines, and conduct preventive and emergency repairs.
● Develop new methods and techniques in customer service processes.
● Manage the entire service provided and timely follow-up of customers from the time of customer request to customer satisfaction.
● Monitor the performance of technical technicians in order to comply with performance standards and prevent rework.
● Plan the training of technicians with the aim of improving the quality, and speed of services and keeping technical knowledge up to date.
● Communicate with foreign suppliers in order to fix machine faults, receive technical documentation, and send reports of technical parts used during the warranty period.
● Monitor the registration system and update information in the relevant software.
● Provide analytical and statistical reports on the performance of the technical service unit and annual demand.
Facilities and Benefits:
● Learning stipends;
● Free Health insurance;
● Bonus;
● Loan;
● Occasional packages and gifts;
● Commission;
● Lunch;
