Systems and Methods Specialist

Job Description

- Study organizational structures, methods, systems and procedures. - Encourage the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations’ resources - Analyze and evaluate current systems and structures - Direct clients towards more efficient organization and developing solutions to organizational problems - Analyze organizations’ work flow charts, records, reports, manuals and job descriptions - Prepare and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organizational problems - Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels - Conduct maturity assessments against the process activities to highlight areas of improvement or concerns