Software Support Specialist

Cobel Darou


Posted 23 days ago

Job Description

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by clients.
  • Walk the clients through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on software products or services.
  • Record events and problems and their resolution in logs.
  • Follow up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements to procedure requirements.


  • Interested in producing software documents.
  • Bachelor's degree in Software Engineering or relevant fields.
  • At least two years of experience as a Software Support Technician (Help Desk).
  • Good understanding of Software, SQL Server and ASP.NET, HTML.
  • Ability to debug and resolve basic technical issues.
  • Excellent communication skills.
  • Excellent English skills in writing, and speaking.

Employment Type

  • Full Time


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