Software Support Expert

Negin Rayan Satrap (Satrap Cloud Solutions) Tehran

Posted Over a month ago

Job

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Salary

Applicant Insights

Job Description

-Field incoming help requests from end users via both telephone and work orders in a courteous manner -Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue -Perform post-resolution follow-ups to help requests -Test fixes to ensure problem has been adequately resolved -Installing and configuring hardware and software

Requirements

-Knowledge of basic computer Hardware -Experience with desktop operating systems including Windows -Extensive Software support experience -Exceptional written and oral communication skills -Exceptional interpersonal skills, with a focus on rapport-building, listening ,and questioning skills -Strong documentation skills -Experience with remote desktop applications

Employment Type