Job Description
The Sales Supervisor is responsible for leading, supervising, and developing the assigned field sales team to achieve quarterly and annual sales objectives for the assigned product portfolio. The role ensures effective field execution of sales, marketing, and medical strategies across target customers and healthcare professionals.
The Supervisor is expected to monitor team performance, support high-quality customer engagement, conduct regular double visits and coaching sessions, and ensure that all field activities are aligned with company objectives, ethical standards, and approved scientific and promotional messages. A strong understanding of the treatment landscape, product positioning, competitor activities, and customer needs is essential to guide the team effectively and support sustainable business growth.
Key Responsibilities:
Lead, supervise, and develop the sales team to achieve quarterly and annual sales targets for the assigned product portfolio.
Ensure effective field execution of sales, marketing, and medical strategies among healthcare professionals.
Maintain a strong understanding of the relevant treatment landscape, product knowledge, product positioning, key competitors, approved claims, and market dynamics.
Monitor sales achievement, customer coverage, call quality, CRM/field activity records, and overall team performance on a regular basis.
Conduct regular double visits and field coaching sessions to evaluate Medical Representatives’ selling skills, product knowledge, key message delivery, customer engagement, and professional behavior.
Provide structured feedback and practical action plans to improve individual and team performance.
Support team development through continuous coaching, training follow-up, performance reviews, and individual development planning.
Ensure that the team delivers approved scientific and promotional messages accurately, professionally, and in accordance with company policies and ethical standards.
Monitor customer satisfaction, service quality, and field-level issues, and ensure timely and professional follow-up.
Collect, analyze, and report market insights, competitor activities, customer feedback, opportunities, and potential risks within the assigned territory.
Collaborate closely with Marketing, Medical, and Sales Management to ensure consistent implementation of product strategies and field plans.
Support sales operations by following up on product availability, stock-related issues, and other field execution challenges in coordination with relevant departments.
Analyze sales reports, field data, and market feedback to identify performance gaps and develop appropriate corrective action plans.
Maintain team motivation, accountability, discipline, and alignment with quarterly and annual business priorities.
Ensure that all team activities are conducted in full compliance with company policies, ethical standards, and approved scientific and product communication guidelines.
Requirements:
MD, PharmD, DVM, or a Master’s degree in a relevant medical, pharmaceutical, life sciences, or related discipline.
At least 2 years of experience in pharmaceutical sales, with demonstrated experience in team leadership, supervision, or field coaching.
Solid understanding of the pharmaceutical treatment landscape, customer segments, and field sales execution.
Experience in engaging with healthcare professionals is highly preferred.
Proven experience in people management, field coaching, performance monitoring, and team development.
Ability to conduct effective double visits, provide structured feedback, and implement practical coaching and development plans.
Excellent interpersonal and communication skills, with the ability to build strong relationships with internal and external stakeholders.
Growth mindset with a strong focus on continuous learning, self-development, and team capability building.
Upper-Intermediate or higher level of English proficiency, both written and spoken.
Strong command of Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Willingness and flexibility to travel regularly within the assigned territory.
