Sales Supervisor

Job Description

FEED SALES SUPERVISOR

Mission:
Managing Inside Sales, Customer Service & Key Account Management team.

Daily Responsibilities:
• Staffing & scheduling
• Monitoring call volumes
• Handling escalations
• Reviewing orders
• Coordinating with Sales Operators
• Holding Weekly meetings
• Training
• Reporting based on metrics

Required Skills:
• Leadership
• Problem-solving
• Discipline Enforcement
• Business Acumen

KPIs:
• Team performance
• Call answering rate
• Complaint Reduction
• Monthly Target Achievement