Operations Manager

Job Description

As a fulfillment center operations manager, you will be responsible for overseeing the overall operations of the team. You will plan, implement, and evaluate the team's processes, policies, and procedures and ensure that they align with the vision and mission of our company. You will also lead, coach, and manage a team of senior supervisors and supervisors who perform various tasks such as receiving, stowing, picking, sorting, and packing products. You will monitor the performance, safety, and quality of your team and ensure that they meet the goals and standards of our company.

Responsibilities:

• Manage a dynamic team of supervisors, full-time and part-time warehouse staff, and other direct reports.
• Report weekly on multiple fulfillment and performance KPIs.
• Provide data-backed and actionable updates to senior management to improve order fulfillment SLAs.
• Develop and manage performance goals and objectives to exceed business expectations through timely execution, accuracy, and quality.
• Identify and lead process improvement initiatives and Lean tools, including partnering with the technology team to give feedback and drive improvements.
• Communicate policies to team members and act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
• Track performance metrics such as order cycle times, error rates, and customer satisfaction rates to identify areas for improvement.
• Provide customer service support to other departments within the company such as commercial or human resources, to help ensure smooth operations.
• Manage the team budget and control costs effectively.
• Adhere to all safety regulations and maintain a clean and organized work environment.
• Provide feedback, coaching, and guidance where appropriate to enhance skill development and resolve poor performance.
• Help others in the team to prioritize tasks and ensure the achievement of critical individual and group goals.