Training & Operations Manager

Job Description

We are looking for a key teammate to join our bread and pastry training programs at our pastry and bakery institute.

This role goes beyond traditional management.

We are not looking for someone who does everything personally.
We are looking for someone who builds systems, coordinates people, and protects the quality of education.

You will act as the connecting point between instructors, the executive team, and management.
Your strength lies in moving multiple departments and projects forward simultaneously—without sacrificing structure, quality, or team harmony.

Your mission is to create clear, reliable processes so that work flows smoothly, predictably, and independently of individuals.

Key Responsibilities

Education Architecture

Design and manage the educational calendar

Ensure consistent quality across all courses and programs

Operations Management

Oversee daily operations of the academy

Ensure decisions are implemented accurately and on time

People & Team Coordination

Facilitate effective communication between instructors, support teams, and operations

Maintain a healthy, respectful, and collaborative working environment

Continuous Improvement

Analyze trends and operational challenges

Improve educational programs and internal processes continuously

System Building

Document, standardize, and systemize recurring tasks and workflows

This Role Is a Good Fit If You:

Have at least 3 years of experience in education, operations, or management

Believe in delegation and follow-up, not doing everything yourself

Can manage multiple projects and teams simultaneously

Are a decision-maker and problem-solver, not just an executor

Value transparency, documentation, and data-informed decisions

This Role Is Not for You If You:

Are uncomfortable with change and growth

Prefer to control every detail personally (micromanagement)

Are mainly seeking a management title rather than building systems and teams

Why ANKAA?

Because this is where real growth happens.
ANKAA offers a humane, transparent, and learning-oriented environment—where systems are built, people grow, and quality matters.

If you believe you can build and lead this system, we look forward to receiving your resume.