Operation Expert

Alibabagroup Tehran

Posted 3 years ago

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Job Description

Job description: ● Call center process analysis. ● Design call center processes based on BPMN standards. ● Design call center reports. ● Call center ticketing system design.

Requirements

Requirements: ● Familiarity with process management concepts. ● Master of modeling based on BPMN standards. ● Familiarity with process production software. ● Has the power of analysis and creativity in special cases. ● Familiarity with call center KPIs. ● Master of Bizagi software. ● Full Experienced in Excel software. ● Familiarity with process management concepts. ● Age range 23 to 30. ● Education: Bachelor's degree. ● Work experience: 2 years of work in the field of business processes Skills required: ● Familiarity with designing and improving business processes. ● Familiarity with office software, especially Excel and Access.

Employment Type