Job Description
● Support for Network equipment, including installation and troubleshooting devices and services (Supported topics can range from hardware/software problems related to the equipment, services, and related solutions to network issues).
● Resolve technical customer issues in person, over the phone, by mail, and in remote sessions.
● Research customer issues on time and follows up directly with customers on recommendations and action plans.
● Collaborate with or escalate cases to other Technical Support Engineers and Escalation Engineers when the problem is too complex or falls out of your specific area of expertise and quickly facilitate customer solutions.
