Job Description
● Assess current customer experience via mapping customer journey and defining customer-related KPIs
● Analyze reports and other function data and propose and initiate projects based on them
● Constant monitoring of impact points on the business side (focus area might include some business departments, e.g. logistics, FC, commercial, finance, etc., and not all)
● Assess the outcome of tasks and projects to make sure high NPS, C.Sat, and customer loyalty.
● Recognize customer experience gaps and efficient communication to increase the sense of urgency among stakeholders.
