Manage PC and laptop setup and deployment for new employees using standard hardware, images, and software, Install, modify, and repair computer hardware and software.
Manage incident and problem management procedures and respond to top tickets.
Provide help desk support and resolve problems to the end user’s satisfaction.
Train users about computers, systems, and services.
Perform timely workstation hardware and software upgrades as required.
Provide reports to the direct manager.
Research, identify, and recommend new hardware, software, and applications to support.
Uphold IOID’s objective of Customer Satisfaction and comply fully with the service agreement.
between IOID and its clients.
Respond to users' queries via e-mail ticket and phone.
Train other staff members on troubleshooting and diagnosing the problem.
Write, edit, and revise training manual for new updated software and hardware.
Resolve problems with networks and other computer systems.
Respond to email messages and tickets to customers seeking help.
Install, modify, and repair computer hardware and software.
Keep updated system end user manual and guidelines.
Identify and resolve any problems that arise with computer networks and systems.