مهندس پشتیبانی فناوری اطلاعات

Job Description

• Manage PC and laptop setup and deployment for new employees using standard hardware, images, and software, Install, modify, and repair computer hardware and software.
• Manage incident and problem management procedures and respond to top tickets.
• Provide help desk support and resolve problems to the end user’s satisfaction.
• Train users about computers, systems, and services.
• Perform timely workstation hardware and software upgrades as required.
• Provide reports to the direct manager.
• Research, identify, and recommend new hardware, software, and applications to support.
• Uphold IOID’s objective of Customer Satisfaction and comply fully with the service agreement.
• between IOID and its clients.
• Respond to users' queries via e-mail ticket and phone.
• Train other staff members on troubleshooting and diagnosing the problem.
• Write, edit, and revise training manual for new updated software and hardware.
• Resolve problems with networks and other computer systems.
• Respond to email messages and tickets to customers seeking help.
• Install, modify, and repair computer hardware and software.
• Keep updated system end user manual and guidelines.
• Identify and resolve any problems that arise with computer networks and systems.
• Provide network administration and support.