IT Expert

Job Description

Are you passionate about solving technical problems and being the go-to person when systems fail?

We are looking for a proactive and detail-oriented IT expert to join our team. In this role, you won’t just be responding to tickets; you’ll be a key player in ensuring the smooth functioning of our IT systems, enabling every team member to do their best work without disruption.

If you’re someone who enjoys continuous learning, values collaboration, and sees every issue as an opportunity to grow, we’d love to hear from you.

Responsibilities:

• Provide first-level support to users regarding hardware and software issues.
• Log, track, and resolve requests via the ticketing system.
• Install and configure general and organizational software.
• Collaborate with specialized technical teams to escalate and resolve complex issues.
• Document common issues and standard procedures for end-users.
• Prepare daily reports on ticket status and actions taken.

Requirements:

• Basic knowledge of networking concepts (VLAN, VPN, Routing).
• Familiarity with remote access tools (e.g., Remote Desktop, AnyDesk, etc.).
• Experience working with ticketing/helpdesk systems.
• Strong teamwork spirit, quick learning ability, and effective communication skills.