Support business team on day-to-day application support requirements, and ongoing training needs.
Discuss and define business requirements and address them in the most optimal manner.
Play a key consultant role between the business team and group IT team or 3rd party vendors.
Partner with business stakeholders across functions to understand and define business needs and document design, and change request documents.
Collaborate with internal and external teams to design and develop solutions that are user-friendly and address business needs.
Carry out matters related to application issues and correct the problems accordingly.
Conduct user training and briefing sessions as required.
Involve in UAT with business users.
Application support and service management.
Establish the root causes of application errors to avoid repetitive issues.
Monitor IT application performance and provide resolution by coordinating with internal or external teams in a timely manner.
Assist line manager to support ongoing routine tasks and projects.
Compliance with IT policies, processes, and procedures.
Requirements
Experience in ERP and business process management in supply chain and finance areas.
IT application development experience.
Familiarity with business intelligence and application integrations.
Overall, 5 to 7 years of IT application experience; at least 3 years of working experience in ERP in supply chain areas (finance, procurement, inventory, planning, and production).
Exposure to full-cycle project management experience in ERP implementation and support.
Bachelor's or Master's degree in Software Engineering or IT Science.