Job Description

  • Provide IT application support to business users.
  • Support business team on day-to-day application support requirements, and ongoing training needs.
  • Discuss and define business requirements and address them in the most optimal manner.
  • Play a key consultant role between the business team and group IT team or 3rd party vendors.
  • Partner with business stakeholders across functions to understand and define business needs and document design, and change request documents.
  • Collaborate with internal and external teams to design and develop solutions that are user-friendly and address business needs.
  • Carry out matters related to application issues and correct the problems accordingly.
  • Conduct user training and briefing sessions as required.
  • Involve in UAT with business users.
  • Application support and service management.
  • Establish the root causes of application errors to avoid repetitive issues.
  • Monitor IT application performance and provide resolution by coordinating with internal or external teams in a timely manner.
  • Assist line manager to support ongoing routine tasks and projects.
  • Compliance with IT policies, processes, and procedures.

Requirements

  • Experience in ERP and business process management in supply chain and finance areas.
  • IT application development experience.
  • Familiarity with business intelligence and application integrations.
  • Overall, 5 to 7 years of IT application experience; at least 3 years of working experience in ERP in supply chain areas (finance, procurement, inventory, planning, and production).
  • Exposure to full-cycle project management experience in ERP implementation and support.
  • Bachelor's or Master's degree in Software Engineering or IT Science.

Employment Type

  • Full Time

Details

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