Job Description
We are seeking a detail-oriented, thorough, and organized help desk technician to join our team. In this position, you will be responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues.
Responsibilities:
● Manage help desk tickets in a timely manner.
● Respond to customer issues via phone, email, and computer chat.
● Provide customer assistance.
● Document customer interactions.
● Run diagnostics to resolve customer-reported issues.
● Escalate issues to the next tier with the next level of difficulty.
● Install, make changes, and repair computer hardware and software.
● Follow up with customers to ensure issues are resolved.
