تکنسین پشتیبانی فناوری اطلاعات

دانایان تهران

بیش از یک ماه منتشر شده

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

We are seeking a detail-oriented, thorough, and organized help desk technician to join our team. In this position, you will be responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues. Responsibilities: ● Manage help desk tickets in a timely manner. ● Respond to customer issues via phone, email, and computer chat. ● Provide customer assistance. ● Document customer interactions. ● Run diagnostics to resolve customer-reported issues. ● Escalate issues to the next tier with the next level of difficulty. ● Install, make changes, and repair computer hardware and software. ● Follow up with customers to ensure issues are resolved.

Requirements

● Microsoft Certified Systems Engineering Certification. ● Flexibility to work a variety of shifts with minimal notice. ● Available to work regular overtime. ● Proficiency with MAC and IOS computers. ● Excellent oral communication skills. ● Detail oriented in order to keep detailed notes on tickets. ● Highly organized to keep Help desk tickets in order. ● Ability to diagnose and resolve basic computer technical issues. ● No work experience. * Education related to the field of information technology is preferred.

Employment Type