Job Description
Cafe Bazaar is looking for a Help Desk Specialist to troubleshoot, maintain, and resolve IT issues within the organization. The ideal candidate should have extensive experience in supporting hardware, software, and network-related issues, along with strong problem-solving skills.
*Responsibilities:
-Perform day-to-day support and maintenance, including:
-Installing and configuring operating systems on Windows, Linux, and macOS
-Troubleshooting wired and wireless network issues
-Providing hardware support and troubleshooting
-Diagnosing and resolving software-related problems
-Recommending appropriate hardware for different performance needs
-Configuring and maintaining network infrastructure
*Requirements:
-Strong understanding of network concepts
-Network+ knowledge
-Comprehensive understanding of all layers of the OSI model
-A+ fundamentals
-Expertise in PC and notebook hardware
-Software installation and troubleshooting across different operating systems
-Windows installation, configuration, and troubleshooting
-Proficiency in Microsoft services and solutions
-Familiarity with the Linux kernel and the ability to work with Linux distributions via the terminal
macOS installation and troubleshooting
*Additional Requirements:
-Ability to participate in the team’s on-call rotation
-Experience working in a multi-vendor environment with diverse technologies
-Creative, curious, and eager to learn new technologies and trends
-Pragmatic approach to problem-solving, balancing ideal solutions with practical implementations
-Strong teamwork and customer service mindset
-Ability to document work and share knowledge with team members
-Excellent communication and documentation skills
*Bonus Points:
-Relevant industry certifications (CCNA R&S, MCSE, LPIC, VOIP, etc.)
-Previous experience in a similar role
*Benefits:
-Flexible working hours
-Talented colleagues and an interesting work environment
-Supplementary health insurance
-Interesting loans to employees
