Job Description
Strategy and planning to increase customer satisfaction and loyalty
Designing and managing a variety of customer club campaigns
Customer data analysis to identify needs and develop new services
Effective communication with customers, responding to their criticisms and suggestions, and pursuing problems until the result is
Cooperation closely with marketing, sales, after -sales service and IT to implement club programs
Providing and presenting periodic reports to senior management about the club's status, membership process and customer feedback
Proposal for continuous improvement of processes and quality of customer club services
Mastering CRM software and data analysis tools
The ability to plan, organize and teamwork
Strong communication skills and problem -solving approach
Introduction to the automotive industry and the specific customer needs of this field is a positive privilege.
