E-Commerce Manager

Job Description

About Us:

We are a dynamic and fast-growing company in the beauty sector, committed to delivering exceptional online shopping experiences to our customers. We pride ourselves on innovation, customer satisfaction, and a strong team culture. We are now looking for a skilled Ecommerce Manager to join our team and drive our online sales to new heights.

Position Overview:

As the e-commerce manager, you will be responsible for overseeing the development, implementation, and optimization of our online sales strategies. This role requires a strategic thinker and passionate doer with a hands-on approach to managing our ecommerce platforms, enhancing user experience, driving traffic, and increasing conversion rates.

Key Responsibilities:

• Develop and execute comprehensive ecommerce strategies to achieve business goals.
• Manage and optimize our ecommerce website(s) and other online sales channels.
• Oversee product listings, inventory management, and pricing strategies.
• Work closely with the marketing team to plan and implement marketing campaigns (SEO, SEM, email marketing, social media, etc.).
• Analyze and report on e-commerce performance metrics (traffic, conversion rates, sales, etc.) and use data-driven insights to optimize the customer journey.
• Hire and Lead a team of e-commerce specialists, ensuring alignment with company goals.
• Stay up-to-date with industry trends, emerging technologies, and competitor strategies.
• Collaborate with cross-functional teams including logistics, customer service, and IT to ensure seamless operations and customer satisfaction.

Requirements:

• At least a Bachelor’s degree in Business, Marketing, Ecommerce, Entrepreneurship, or a related field.
• At least 5 years of experience in e-commerce management or related fields, preferably in the beauty industry.
• Proven track record of increasing online sales and optimizing user experience.
• Strong understanding of e-commerce platforms (preferably WooCommerce) and digital marketing tools.
• Working knowledge of SEO, SEM, email marketing, social media, etc.).
• Familiarity with PHP, JavaScript, or Java is a plus.
• Excellent analytical skills with the ability to interpret data and make strategic decisions.
• Strong leadership and project management skills.
• Strong negotiation skills
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.

Other Skills:

• Supplier relationship management.
• E-commerce platform management (WooCommerce).
• Digital marketing (SEO, SEM, Email Marketing, Social Media, Content Marketing).
• Data analysis and reporting.
• User experience (UX) optimization.
• Conversion Rate Optimization (CRO).
• Project management.
• Inventory management.
• Team leadership and mentorship.
• Content Management Systems (CMS).
• Budgeting and financial planning.
• Customer Relationship Management (CRM).
• A/B testing.
• Technical skills (basic HTML/CSS, understanding of web analytics tools).
• Contract management.
• Problem-solving and critical thinking.
• Communication and interpersonal skills.
• Time management and prioritization.
• Project management.