Customer Service Agent

Job Description

Goals: The customer service agent is responsible for handling general service on the phone, face-to-face customers, and emails. The aim is to ensure the highest level of customer service and satisfaction. Tasks: ● Provide customer service on the phone and to direct customers. ● Assist travel agents with all product inquiries. ● Carry out further service tasks as necessary. ● Participate in other duties as assigned. ● Answer emails from customers and agents. ● Prepare statistics. ● Do other tasks assigned by responsible management.