CRM Supervisor

Zarrin Roya Tehran

Posted Over a month ago

Job

Company

Salary

Applicant Insights

Job Description

The mission of a CRM Supervisor at Zarrin Roya is To control the experts' duties and update processes, and unit reports to ensure that all customer requests are fulfilled and to improve the CRM quality.

The main tasks are as follows:

To monitor the quality of effective communication with the customer for continuous improvement.
To monitor the feedback from customers and consumers to create continuous communication.
To prepare an analysis report on the causes of customer complaints and refer it to the organization departments to increase the quality of the products.
To monitor the implementation of measuring the level of consumer satisfaction and continuous improvement.
To supervise how to register and store customer information of the organization.
To prepare the reports required by the direct manager.
To create and monitor the methods of providing services to customers and consumers.

Requirements

At least a Bachelor's degree in Public Relations, Business Management and Marketing, and other related fields.
At least 3 years of supervisory experience in related fields.
Proficiency in English.
Good understanding of concepts of customer service and CRM and report writing.
Knowledge of inventory control, management, and sales forecasting methods.
Fluent in MS Office, especially Outlook, Excel, and Word.
Strong in accountability, outcome-oriented, consumer-oriented, people management, change leadership, and systemic thinking.

Employment Type