- Manage large amounts of inbound and outbound calls in a timely manner
- Informs clients by explaining procedures; answering questions; providing information.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing
solutions, and escalating unresolved problems.
- Answers incoming calls according to department guidelines.
Requirements
- Excellent verbal communication skills
- Telephone skills
- Friendly and pleasant manner
- Data entry skills
- Typing and word processing skills
- Documentation skills
- Active listening skills
- Attention to detail
- Problem solving skills
- Desire to provide the best possible experience for our customers.
- Available for 3 Month of training, Saturday – Thursday, 9 AM to 5 PM.
- Flexibility to work evening and weekends due to business needs
- Adapt to a fast pace and ever changing environment.
- Medium acquaintance of network knowledge (Network+ )
- Acquaintance with the ADSL/4G technology and the ADSL/4G modem settings.