Job Description
- Monitoring SLA, OLA, and growth metrics.
- Defining service levels with service providers and merchants and making sure to receive related reports in defined intervals.
- Planning to improve service qualities.
- Assessing customer support needs.
- Defining and deploying pre-requisite tools, infrastructures, processes, etc. to improve all operation processes and activities.
- Logging and resolving customer issues.
- Redirecting problems to appropriate teams (product team, infrastructure, or service provider).
- Diagnosing and troubleshooting software and mobile apps or other Digipay products.
- Responding to internal stockholder inquiries and assist in troubleshooting and resolving challenges.
- Actively updating, maintaining, and monitoring all aspects of products.
- Attending in-person meetings with related stockholders to analyze, troubleshoot, and diagnose product problems.
Requirements
- Bachelor’s degree in Computer Science or Information Technology.
- Experience in documenting processes and monitoring performance metrics.
- Ability to work with data and analyze it to create reports.
- Availability for Monitoring Systems.
- In-depth knowledge of Structured Query Language.
- Knowledge of relational and NO-SQL Databases.
- Knowledge of systematic planning practices and service quality evaluation.
- Ability to prioritize and manage several milestones and projects efficiently.
- Familiar with financial concepts.
- Familiar with the payment Industry (Shaparak, and Shetab Processes).
- In-depth knowledge of software and microservices.
- Previous work experience as a technical support engineer.
- Professional written and interpersonal skills.
- Strong analytical and problem-solving skills.
برای مشاهدهی شغلهایی که ارتباط بیشتری با حرفهی شما دارد،
