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فارسی

Technical Support Engineer

Digipay Tehran

Posted Over a month ago

Job Description

  • Monitoring SLA, OLA, and growth metrics.
  • Defining service levels with service providers and merchants and making sure to receive related reports in defined intervals.
  • Planning to improve service qualities.
  • Assessing customer support needs.
  • Defining and deploying pre-requisite tools, infrastructures, processes, etc. to improve all operation processes and activities.
  • Logging and resolving customer issues.
  • Redirecting problems to appropriate teams (product team, infrastructure, or service provider).
  • Diagnosing and troubleshooting software and mobile apps or other Digipay products.
  • Responding to internal stockholder inquiries and assist in troubleshooting and resolving challenges.
  • Actively updating, maintaining, and monitoring all aspects of products.
  • Attending in-person meetings with related stockholders to analyze, troubleshoot, and diagnose product problems.

Requirements

  • Bachelor’s degree in Computer Science or Information Technology.
  • Experience in documenting processes and monitoring performance metrics.
  • Ability to work with data and analyze it to create reports.
  • Availability for Monitoring Systems.
  • In-depth knowledge of Structured Query Language.
  • Knowledge of relational and NO-SQL Databases.
  • Knowledge of systematic planning practices and service quality evaluation.
  • Ability to prioritize and manage several milestones and projects efficiently.
  • Familiar with financial concepts.
  • Familiar with the payment Industry (Shaparak, and Shetab Processes).
  • In-depth knowledge of software and microservices.
  • Previous work experience as a technical support engineer.
  • Professional written and interpersonal skills.
  • Strong analytical and problem-solving skills.

Employment Type

  • Full Time

Job Category

Seniority

Details

Employment type

  • Full Time

Job Category

Educations

Seniority

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