Job Description

- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. - Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. - Maintaining statistical and financial records - Recommend, select, and help locate or obtain merchandise based on customer needs and desires. - Recruiting, training, supervising and appraising staff - Maximizing profitability and setting/meeting sales targets, including motivating staff to do so - Motivating, developing, and directing people as they work, identifying the best people for the job - Ensuring compliance with health and safety legislation - Manage all controllable costs to keep operations profitable - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations - Instruct staff on how to handle difficult and complicated sales.