Job Description

Takapo Teb's Service engineer is someone who is able to concentrate intently on a required subject per a case. He is good at self-studying and very passionate about learning new things. He is also self-motivated and tries to improve his performance as the time passes on. -Main responsibilities are as follows: -Establish and maintain high levels of customer satisfaction with Takapo Teb's products, support and service. -Complete all remedial service actions, standard system check and required hardware and software upgrades in accordance with approved policies and procedures -Assist other engineers as necessary -Participate in preparing customer site for installation events and assembling medical devices. -Conduct advanced troubleshooting to repair, test and calibration procedure for instruments located at assigned clinical sites -Schedule and manage preventive maintenance -The position will require 50% plus travel inside the country -This position requires being in touch Hospitals, universities, and laboratories -Execute timely reporting of all discovered technical issues to his supervisor -Document repair /resolution of customer calls in CRM system and escalates issues to supervisor as needed. -Works with product application specialists to resolve quality issues and advise of issues and developments -Document all technical reports, calls, complaints and responses uses e-mail and telephone system in a timely and reasonable manner to ensure customer satisfaction. -Ensure instrumentation in compliance with regulatory requirements and quality control standards -Reporting to: Service supervisor Working hours: 8:00 a.m. to 17:00 p.m.