Service Controller (IT/Mobile hardware Products)

Afra Tandis Piroozan Tehran

Posted 3 months ago

Job Description

• Play as single point of contact towards service partners for Service & Support. • Control service partners activities to be aligned with company policies, • Follow up with service partners in order to improve Customer Satisfaction. • Day to day RMA and TAT control. To control the service quality and service partners performance daily basis by using daily dashboard reports. • Following daily dashboard reports and notify service partners about TAT and repair quality. • Follow up with compensation/ escalation and send the report to service manager. • Reporting, analysis, benchmark. Audit service partners repair center, Warehouse and reception area based on weekly schedule and report the issues to service manager.

Requirements

• Education: Min. Bachelor degree (degree in computer science is plus point) • Age: 25 to 35 At least 3 years of experience in Service company • Languages: Good level of English both writing and speaking • Capable to work in fast changing environment, handle high stress level, logical and analytical. • a person with lots of patience, very keen to details, can deliver result with less supervision and willingness • Knowledge on repair/technical skills (laptop repair/technical support) • Knowledge about logistic progress • Excellent communication skills • Experience in similar position excellent knowledge of MS Office.

Job Categories

  • Sales & Customer Service
  • IT - Software & Web Development
  • Technician

Employement type:

  • Full Time

Education:

Seniority:

  • Junior Professional

Job Categories

  • Sales & Customer Service
  • IT - Software & Web Development
  • Technician

Employement type:

  • Full Time

Education:

Seniority:

  • Junior Professional

To see more jobs that fit your career

Similar Jobs

Saveh

Artificial Intelligence Expert

Arman Nuavaran Mana (ARANUMA)

Tehran

Export Expert

Farmand (Parand Chocolate)

Hashtgerd

Sales Planning Supervisor

Farmand (Parand Chocolate)

Tehran
Ahwaz

Sales Coordinator

Nutricia MMP

Tehran
Tehran

Software Developer

Media Pardazesh Company

Tehran

Salary Estimator

Discover your current worth in the job market.