Job Description
• Play as single point of contact towards service partners for Service & Support. • Control service partners activities to be aligned with company policies, • Follow up with service partners in order to improve Customer Satisfaction. • Day to day RMA and TAT control. To control the service quality and service partners performance daily basis by using daily dashboard reports. • Following daily dashboard reports and notify service partners about TAT and repair quality. • Follow up with compensation/ escalation and send the report to service manager. • Reporting, analysis, benchmark. Audit service partners repair center, Warehouse and reception area based on weekly schedule and report the issues to service manager.
Requirements
• Education: Min. Bachelor degree (degree in computer science is plus point) • Age: 25 to 35 At least 3 years of experience in Service company • Languages: Good level of English both writing and speaking • Capable to work in fast changing environment, handle high stress level, logical and analytical. • a person with lots of patience, very keen to details, can deliver result with less supervision and willingness • Knowledge on repair/technical skills (laptop repair/technical support) • Knowledge about logistic progress • Excellent communication skills • Experience in similar position excellent knowledge of MS Office.
Employment Type
- Full Time
Seniority
Details
Employment type
- Full Time
Educations
Seniority
