Main Purpose of Job: The mission of the Operations Manager is to ensure adequate service levels in terms of support for T&Q and Supply Chain services, by implementation of the overall strategy, aligned with the Business Strategy and Functional objectives. Drive innovative and sustainable Supply Chain and After Sales solutions, towards delivering distinct competitive advantage for Company and the Customer, by ensuring availability of products and services in order to optimize customer service and maximize product availability, towards higher levels of quality with respect by the environment and safety & health guidelines. Supervise Direct Invoicing Activities and documentation flow to Markets to ensure smooth customs processes. Key Outputs: Global Operational management Through Supply Chain ensure - Deliver operational excellence and increase product availability 1. Demand & Supply Planning responsibilities 2. Physical Logistics responsibilities 3. Delivery Services responsibilities 4. Ensure compliance with Corporate Business principles & Supply Chain processes Through TQM Team Implement corporate TQM vision and strategy to support commercial objectives in the markets 1. Quality, Food Safety and Complaints management responsibilities 2. Safety, Health and Environment responsibilities 3. After Sales responsibilities 4. Collaboration/Recycling responsibilities Develop continuous excellence mindset across the function
Education: Seeking a BS/MS degree in Engineering preferred; specialization in Supply Chain/Logistics and Food Safety Experience: - Shared services experience at local or regional level of at least 3 years - Strong Business knowledge and has demonstrated success in leading and implementing projects - Proven leadership skills within a multi-tasking environment - Has worked/ been exposed to collaborative business development projects with the Trade (Retailer, Distributors etc.) and Marketing / Sales - Strong Business knowledge and has demonstrated success in leading and implementing projects (namely, initiatives that require a commercial and supply chain, QAS and FS; ASS understanding and knowledge) - Has successfully led negotiations in multinational and cross market teams - Good Financial knowledge Core knowledge of the 10 Principles and expert knowledge in our areas of responsibility. Expertise and understanding of: • Business insight: understands business models & levers & understanding of competition and competitive environment; understands commercial impact/implications of Supply Chain/Logistics & ASS options and decision (ability to identify economic drivers and competition reality) and understands consumer profiles and expectations. • Management strategy: ability to define clear objectives, strategy and action plans • Management and Leadership Principles, Business Code of conduct • Financial understanding – Key business drivers, budget and forecasting. • Understands End-to-end Supply Chain & ASS process with a specific Customer Service knowledge, cost analysis and management. • Market competition law and Confidentiality Detailed professional knowledge: • Knowledge of LEAN concepts and tools as enablers • Good understanding and use of Information Systems and Information Technology, Supply Chain & T&Q Tools. Competencies: Lead the Consensus Demand Planning (CDP) in the market. Leverage efficient planning (and related processes) to ensure availability of goods and services Drive Excellence in Execution Networking and influencing skills Project Management Working Capital Management Cost analysis Manage, report and comment the business KPIs Planning, organizing and controlling of budgets, resources and targets Other Personal Qualities: Autonomous/independent with the ability to implement Company policies and guidelines (Must have a strong work ethic, integrity and total honesty (transparency and trust)) • Passion for working with Customers, internally and externally (Team worker & team builder) • Very good communication skills to convince others and obtain their buy-in • Problem Solving and Decision Making • Stakeholder management and engagement • Handling Conflict Management (Open-minded and humble) • An entrepreneurial spirit balanced with a focused and detailed execution. • Strategic mindset with strong analytical skills. • Smart and courageous • Fluency in English is required.
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