مدیر تعالی عملیاتی

Job Description

● Define and execute the roadmap of seller and supply chain solutions by working closely with retail operations and product/tech teams. ● Identify operational weaknesses and gaps by regularly deep diving into all aspects of marketplace and retail data. ● Create and optimize processes by understanding the current processes, opportunities for increased efficiency, and areas where we can optimize processes. ● Build and develop strong relationships with cross-functional leaders in order to successfully drive long-term growth and efficiency and to establish and monitor progress against key performance indicators. ● Define, lead, and operationalize the short-term and long-term strategy for the commercial operations team. ● Set the cultural tone of the team and develop a strong culture of continuous improvement to consistently raise the bar of execution. ● Plan and execute tools and processes to manage pricing control, inventory replenishment, and reimbursement management. ● Standardize retail operational systems, businesses processes, and reporting processes. ● Identify opportunities and gaps to improve the quality and efficiency of the operational teams' work through automation. ● Own the rollout of the new tools and systems through developing SOPs, requesting training materials, reporting and tracking. ● Monitor and drive initiatives to improve overall seller operational performance in alignment with Digikala targets while ensuring the highest level of customer and seller experience. ● Identify opportunities and gaps to improve the quality and efficiency of the operational teams and work through standardization and automation. ● Lead, coach, and manage operations excellence team and seller performance team. (operations excellence: point of contact for biggest sellers regarding improvement of operational performance. Seller performance: in charge of monitoring and analyzing the operational performance of sellers) ● Monitor and manage overall supplier and sellers’ operational performance in alignment with Digikala targets. ● Drive strategic initiative to improve Digikala supplier and Sellers performance and support assortment growth. ● Support the team on visiting/contacting sellers and actively analyzing operational issues and root causes at Digikala 3rd party sellers. ● Monitor and review the success of implementations on a continuous basis and leading process optimization. ● Execute on-request tasks from the manager.