مهندس پشتیبانی فناوری اطلاعات

Job Description

• Serve as the first point of contact for all office-related technical issues, inquiries, and requests.
• Provide prompt and efficient resolution to hardware, software, and network problems.
• Assist employees with setting up and troubleshooting computer systems, printers, and other office equipment.
• Install, upgrade, and maintain software applications and operating systems.
• Troubleshoot issues related to email, internet connectivity, and other office-related software.
• Collaborate with external vendors and IT specialists to resolve complex technical issues.
• Create and maintain documentation on common technical procedures for office equipment and software.
• Coordinate with the IT team to ensure all office systems are secure and up to date.
• Assist in managing user accounts, permissions, and access levels for various office systems.
• Educate and train employees on basic technical tasks and best practices.