Job Description

-Provide network monitoring and incident response -Ensure the smooth running of the network and services -Follow-up tasks/issues due the specified SLA -Troubleshoot incoming incidents and following support requests -Escalate to appropriate teams or other expert engineers -Document and communicate on cases from inception to resolution -Ensure smooth hand off of cases to other team resources, as may be required -Support continuous improvement to monitoring services and internal processes -Real time service monitoring and corresponding to respective possible issues -Support broadband clients and report their problems via ticketing system -Provide periodic report to customers and business groups