-Provide network monitoring and incident response
-Ensure the smooth running of the network and services
-Follow-up tasks/issues due the specified SLA
-Troubleshoot incoming incidents and following support requests
-Escalate to appropriate teams or other expert engineers
-Document and communicate on cases from inception to resolution
-Ensure smooth hand off of cases to other team resources, as may be required
-Support continuous improvement to monitoring services and internal processes
-Real time service monitoring and corresponding to respective possible issues
-Support broadband clients and report their problems via ticketing system
-Provide periodic report to customers and business groups
-At least 2 years experience in computer network field
-Preferably IT or related Computer B.Sc. (or higher)
-Experience managing, supporting and deploying network infrastructures
-Experienced in Cisco switching and routing in CCNP level
-Familiar with wireless P2P links and MikroTik routers and APs
-Strong teamwork, interpersonal skill and interested in knowledge upgrading
-Strong organizational skills and the ability to set priorities in a high pressure environment
-Strong commitment to exceptionally high standards in the work environment
-Familiar with ITIL
-Gender Preference: Male
-Good command of English
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As the largest provider of Internet services and local/global network connections in the Iranian private sector, Pars Online Group has been remarkably successful in presenting a wide range of efficient and effective services to users all over the country. Utilizing the world class expertise of highly skilled experts, it has established the largest network for accessing the latest communication and Internet tools. Providing diverse solutions for Internet access such as ADSL, Broadband Services , VSAT Services, International telephone calls and Data Center Services are among the most important activities and services provided by Pars Online. Having the first mover advantage, by providing industry leading quality, customer management and introducing new services always allow us to increase our market share. Pars Online Group employs the advanced expertise of more than 800 skilled employees to provide all customers with effective services of the highest quality.
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