Job Description

• Monitoring all enterprise services via the monitoring tools • Handel all calls from enterprise customers and take action to resolve their issues • Supporting Enterprise customers via call, email, and ticket ... base on policy and procedures defined by management or supervisors • Preparing custom/Incident reports related to customers upon request • Strong teamwork and interpersonal skills, Interested in knowledge upgrading • Preparing accurate and timely reports • Responsible for ensuring the fulfillment of corporate infrastructure maintenance services to include monitoring checks and working with associated vendors • interacting with company users and customers (through both ticketing system and phone) and providing technical support), create / follow-up the trouble tickets. • Managing Service Desk application and escalation process. Working on tickets resolution to ensure it meets ticket Target Resolution Time (TRT) • Familiar with Test Strategy, Test Plan is rewarded