● Support business IT-related incidents.
● Resolve network and infra incidents and problems.
● Act as an IT help desk.
● Act as an ERP support.
● Deep knowledge of Microsoft Services.
● Strong knowledge of Network, TCP/IP, LAN, and WAN.
● Familiar with HP Servers.
● WLAN understanding.
● Familiar with ITIL.
● Familiar with A+, Network+, MCSA, MCSE, and CCNA.