فینال

بیش از یک ماه منتشر شده

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

• Oversee the daily performance of computer systems. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Enter commands and observe system functioning to verify correct operations and detect errors. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to vendors or technicians for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. • Prepare evaluations of software or hardware, and recommend improvements or upgrades. • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Requirements

• At least 2 years of experience in IT Helpdesk and Support field • Ability to create reports and documents for procedures, tasks, events and audits. • Computers and Electronics --- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. • Customer and Personal Service --- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Clerical --- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. • Public Safety and Security --- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. • Strong knowledge and experience in working & troubleshooting of different windows operating systems (7, 8, 2008) & Microsoft Office Programs (Outlook, Excel, Word, ..) • Good English working skills to understand devices and services manuals, applications helps and be able to search for solutions to new problems • Knowledge & Experience about Microsoft services like Active Directory, DNS, DHCP to manage end users and computers accounts and connectivity issues • Any certification in Microsoft or Comptia courses is a plus (Network+, A+, MCP, MCITP)

Employment Type