کارشناس پشتیبانی فناوری اطلاعات

Job Description

The mission of this position at Zarrin is to servicing and responding to users ' requests to address the problem and improve systems and infrastructure services. the key tasks and responsibilities of this position are as follows: - Monitoring of information technology services - Setup, deploy, maintain, and manage user devices (computers, laptops, phones) as well as applications or services required for the proper operation of these devices. - Provide quality and timely on-site or remote user technical support - Provide required training of systems and methods to users - Access to file sharing to facilitate information transfer for users - Install and provide internet access to users or lines - Connection and support of users to the internal network. - Coordinate in the installation and implementation of the closed-circuit cameras in terms of software and hardware and support to solve the user interface problem. - Collaborate in installation and usage of voice communication lines based on network and VoIP central and support to solve the user interface problem. - Record and documentation of the fixed assets of the unit of information technology. - Periodic inspection of computer devices and by the equipment of users to ensure the accuracy of their function.