Job Description

1-Provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, email, ticketing system or in person 2-Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority 3-Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users 4-Install, test, modify and configure workstations, peripheral equipment, printers, scanners, tablets and software 5- -Follow up with customers and clients to ensure issue has been resolved 6-Modify configurations, utilities, software default settings, etc. for the local workstations 7-Monitor server performance, daily backup process and updating DRP documents 8-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems 9-Maintain inventory of all hardware equipment, software and software licenses 10-Assign users and computers to proper groups in Active Directory