Job Description
IT Expert is responsible to manage day to day end user support related to any IT tools as the first point of escalation for IT infrastructure issues.
- Main Accountabilities:
-Provide on-time, high quality support desk functions upon requests of personnel based on priority, monitor and document the progress of the resolution of the problem
-Prepare standard desktop environment for newly acquired computers
-Assist the users in carrying out their normal day to day operations on the computers in a smooth fashion i.e. troubleshooting any software / hardware problems related to the user computers or shared equipment like printers, scanners, network adapters, fax machines etc.
-Assist new users in the usage of different normally used existing packages
-Ensure smooth running of the Telephone Instruments by adding, modifying the extension settings for end user
-Handle incidents; assign and update resolutions.
-Develop and assist end user to access the incident management system to log incidents
-Set up and maintain Anti-Virus measures on the Network and all PCs connected on the Network
-Asset inventory validation and asset tagging
-Conduct regular check of racks, UPS, internet fibers, LANs and APs and any IT equipment
-Handle other Network based communication systems like Fax, telephone and etc.
