کارشناس فناوری اطلاعات

Job Description

Main Responsibilities:
Install, configure, and maintain PCs, laptops, printers, and IT equipment.
Troubleshoot hardware, software, operating system, and Microsoft 365 issues.
Support users with Outlook, Teams, OneDrive, and Microsoft Office.
Provide basic support for network, PABX, and telephony systems.
Manage IT tickets, prioritize requests, and escalate critical issues.
Maintain IT asset inventory and server room organization.
Support employee onboarding and offboarding processes.
Prepare performance reports and track IT support KPIs.
Coordinate with the IT team, Line Manager, and external vendors to resolve technical issues.

Requirement:
Bachelor’s Degree in Computer Engineering, IT, Software or Hardware Support.
End-to-end troubleshooting and configuration of workstations knowledge.
VoIP/PABX desk phones, and mobile devices' proficiency.
Application & OS Management.
Proficient in Endpoint Security and operating systems
Expert-level knowledge of Microsoft 365 / Office Suite.

Skills and attributes: Time & priority management, ability to manage multiple service requests, collaborative teamwork, strong desire to work within the IT team and contribute to department goals, resilience, excellent communication skills for high-quality user support.