کارشناس فناوری اطلاعات

Job Description

• Manage PC and laptop setup and deployment for new employees using standard hardware, images, and software.
• Manage incident and problem management procedures and respond to top tickets.
• Provide help desk support and resolve problems to the end user's satisfaction.
• Train users about computers, systems, and services.
• Perform timely workstation hardware and software upgrades as required.
• Provide reports to the direct manager.
• Uphold IOlD's objective of customer satisfaction and comply fully with the service agreement between IOID and its clients.
• Respond to users' queries via e-mail, tickets, and phones.
• Train other staff members on troubleshooting and diagnosing problems.
• Write, edit, and revise the training manual for new and updated software and hardware.
• Resolve problems with networks and other computer systems.
• Install, modify, and repair computer hardware and software.