Job Description

  • Manage PC and laptop setup and deployment for new employees using standard hardware, images, and software.
  • Manage incident and problem management procedures and respond to top tickets.
  • Provide help desk support and resolve problems to the end user's satisfaction.
  • Train users about computers, systems, and services.
  • Perform timely workstation hardware and software upgrades as required.
  • Provide reports to the direct manager.
  • Uphold IOlD's objective of customer satisfaction and comply fully with the service agreement between IOID and its clients.
  • Respond to users' queries via e-mail, tickets, and phones.
  • Train other staff members on troubleshooting and diagnosing problems.
  • Write, edit, and revise the training manual for new and updated software and hardware.
  • Resolve problems with networks and other computer systems.
  • Install, modify, and repair computer hardware and software.


  • Knowledge of A+, Network+, and MCSA.
  • Ability in software and hardware troubleshooting.
  • Knowledge of WLAN.
  • Familiarity with hardware.

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