Job Description
● Provide help desk support and resolve problems to the end user's satisfaction.
● Install and maintain software and hardware components, devices, printers, scanners, computers, and servers.
● Ensure data storage is safe and secure and do a daily backup of servers.
● Monitor and troubleshoot mail server issues.
● IT issues problem-solving: determination of the best maintenance solution based on the issues and details provided by colleagues.
● Work closely with 2nd level support and IT teams.
● Create, update, and review IT documentation such as IT Assets and services related.