کارشناس پشتیبانی فروش داخلی

Job Description

• Collaborating closely with the sales team to provide essential support and information needed for successful customer interactions.
• Promptly address and resolve customer issues, complaints, or concerns by company policies and procedures.
• Collaborating with various internal departments, including sales, application laboratory, marketing, logistics, customer service, and planning to address customer concerns and ensure a seamless customer experience.
• Actively participating in cross-functional teams to contribute to process improvements and enhance the customer journey.
• Shipping samples to the customers and tracking deliveries are vital in terms of opportunity management and following up with customers to gather feedback on samples.
• Collaborating with the sales team to customize quotes based on customer requirements and market conditions and follow up on quotations to secure sales and provide clarification when necessary.
• Generating reports and providing insights to support sales strategies.
• Being deeply involved in opportunity management is a chance for us to win new or keep existing business.