-Responsible for answering, commenting and replying to customer inquiries. IDC support team is the first level of support, and response for the clients
-Commenting and replying to open incidents in the support section
-Identify, solve and organize tickets according to priority and forward tickets to higher level engineers
-Assist with fieldwork as requested
-Assist other support staff with field work as needed
-Candidate will receive moderate supervision with some on-the job training. After completion of training, employee will receive minimal supervision
-Basic knowledge of Windows and UNIX base Operating Systems
-Basic knowledge of network, including TCP/IP and Cisco devices
-Basic knowledge of DNS and Mail Services
-Basic knowledge of Solar Winds products including Network Monitoring Tools
-Troubleshooting users’ networks, equipment, software and services over the phone and via the ticketing system
-Able to identify and organize tickets according to priority
-Distribute tickets to engineers and technicians for other departments
-Troubleshoots minor incidents, malfunctions and corrects them as directed by higher level staff or engineers, or supervisor
-Able to react to change productively and handle other essential task as assigned
-Able to document all given or requested procedures
-Passionate for teamwork, continuing education, problem solving and exceptional customer service
-Knowledge of computer logic and methodology to run computer systems
-Ability to read and comprehend instruction manuals in order to make minor repairs
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As the largest provider of Internet services and local/global network connections in the Iranian private sector, Pars Online Group has been remarkably successful in presenting a wide range of efficient and effective services to users all over the country. Utilizing the world class expertise of highly skilled experts, it has established the largest network for accessing the latest communication and Internet tools. Providing diverse solutions for Internet access such as ADSL, Broadband Services , VSAT Services, International telephone calls and Data Center Services are among the most important activities and services provided by Pars Online. Having the first mover advantage, by providing industry leading quality, customer management and introducing new services always allow us to increase our market share. Pars Online Group employs the advanced expertise of more than 800 skilled employees to provide all customers with effective services of the highest quality.
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