Job Description

• Install, modify, and repair computer hardware and software • Diagnose and resolve technical hardware and software issues • Maintain daily performance of computer systems • Train computer users • Resolve technical problems with Local Area Networks (LAN) • Install computer peripherals for users. • stay current with system information, changes and updates • prepare activity reports • Write training manuals and Document network support activities • Schedule Preventive Maintenance on Hardware • Review Event Viewer on Servers to solve the issues. • Document network support activities and prepare related reports. • Hands on Customer Support software (Ticketing System) • Respond to user inquiries regarding computer software or hardware • Follow up with customers to ensure issue has been resolved