• Install, modify, and repair computer hardware and software
• Diagnose and resolve technical hardware and software issues
• Maintain daily performance of computer systems
• Train computer users
• Resolve technical problems with Local Area Networks (LAN)
• Install computer peripherals for users.
• stay current with system information, changes and updates
• prepare activity reports
• Write training manuals and Document network support activities
• Schedule Preventive Maintenance on Hardware
• Review Event Viewer on Servers to solve the issues.
• Document network support activities and prepare related reports.
• Hands on Customer Support software (Ticketing System)
• Respond to user inquiries regarding computer software or hardware
• Follow up with customers to ensure issue has been resolved
Requirements
• At least 2 years of experience
• Good English knowledge
• Excellent team work skills
• Ideal Age: 25-40
• Self-motivated and challenging
• Interested in new Technology & Research on IT Science
• Accountable and Trustworthy
• Ability to solve problems
• Be on-call
• Current Residence: Tehran
• Good understanding of IT infrastructure
• Expert in implementing network settings and design in LAN and WAN and monitoring tools
• Familiar with VoIP, Video conferencing and Wireless communications
• Experienced with Passive Network
• Experienced Servers and Storages
• Experienced with Microsoft Office 2010 and 2013
• Expert On Microsoft Excel
• Administration & Maintenance of Desktop's (Win7, Win8)
• Familiar with Virtualization Technology (VMware)