- Implement, configure, administer, and troubleshoot Microsoft Windows services - Supervise hardware installations - Provide on-demand technical and executive reports - Provide help desk support and resolve problems to the end user's satisfaction - Being present and available to clients requiring technical assistance - Receiving, logging and managing calls from internal staff via telephone and email. - Troubleshoot network issues - Publishing support documentation to assist staff with requests for information and provide staff training if required. - Provision of hardware and software requirements and coordinate IT purchases.
Previous experience: 1-3 years of experience in related field Specialist knowledge: - Working knowledge of help desk software - Advanced knowledge of Microsoft client and server operating systems - Advanced Microsoft MCITP/MCSE - Computer networking and internet engineering - Computer troubleshooting and assembling, internet browsing, emailing and Microsoft office package
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