Job Description

- Implement, configure, administer, and troubleshoot Microsoft Windows services - Supervise hardware installations - Provide on-demand technical and executive reports - Provide help desk support and resolve problems to the end user's satisfaction - Being present and available to clients requiring technical assistance - Receiving, logging and managing calls from internal staff via telephone and email. - Troubleshoot network issues - Publishing support documentation to assist staff with requests for information and provide staff training if required. - Provision of hardware and software requirements and coordinate IT purchases.